Frequently Asked Questions
What are your opening hours?
We are open Monday to Friday, from 7:30 AM to 6:00 PM, offering both full-time and part-time childcare services.
What age range do you cater to?
We care for children from 3 months to 5 years old, providing age-appropriate activities in dedicated rooms.
How do you handle settling in?
We offer home visits and settling-in sessions to ensure your child feels safe and comfortable, adjusting at their own pace.
What outdoor facilities are available?
We have walled gardens and nature areas where children can safely explore, learn, and play outdoors.
Do you provide meals?
Yes, we offer balanced meals and can accommodate any dietary restrictions your child may have.
How secure is the nursery?
The nursery and garden are fully enclosed, with stringent security measures in place.
What is the staff-to-child ratio?
We maintain recommended ratios: 1:3 for under-twos, 1:4 for 2-3 years, and 1:8 for 3-5 years.
Do you accept childcare funding?
Yes, we accept 15 and 30 hours of government funding for eligible 9-months, 2, 3, and 4-year-olds.
How do I arrange a visit?
You can book a visit by calling us at 01323 724017 or through our website.
What is the role of a key person?
A key person will be assigned to your child to monitor their progress and serve as the main contact for parents.
How do parents stay updated about their child's day?
We use the Nursery in a box app to keep parents informed with real-time updates, photos, and daily reports on meals, naps, and activities. It also allows two-way communication with staff and easy access to important notices.