Frequently Asked Questions
What are your opening hours?
We're here to help Monday to Friday, from 7:30 AM to 6:00 PM, making sure you have flexibility to suit your family’s schedule!
What ages do you look after?
We welcome little ones from 3 months up to 5 years. Each age group has specially designed activities to help them learn and grow.
How do you help children settle in?
We know starting nursery can be a big step, so we offer home visits and gentle settling-in sessions. This way, your child can feel right at home while getting to know their new friends and teachers!
What are your outdoor play facilities like?
We have lovely walled gardens and natural play areas where children can safely explore, run around, and get plenty of fresh air!
Do you provide meals?
Yes! We offer nutritious meals and snacks, and we’re happy to cater to any specific dietary needs or preferences your child may have.
How secure is the nursery?
Your child's safety is our top priority! Our nursery in Heathfield is fully enclosed, and we have strong security measures in place to keep the environment safe and sound.
What is the staff-to-child ratio?
We ensure personalised care with recommended staff-to-child ratios: 1:3 for under-twos, 1:4 for toddlers (ages 2-3), and 1:8 for preschoolers (ages 3-5).
Do you offer government funding?
Absolutely! We accept 15 and 30-hour government funding for eligible 9-month-olds and 2-, 3- and 4- year-olds. We’re happy to guide you through the process.
How can I arrange a visit?
We’d love to show you around! Call us at 01435 868949 or book a visit online to come and experience the nursery for yourself.
What is a key person, and why is it important?
Each child is assigned a key person who really gets to know them. This special caregiver helps with their development and is your go-to person for updates, ensuring a strong connection between home and nursery life!
How do parents stay updated about their child's day?
We use the Nursery in a box app to keep parents informed with real-time updates, photos, and daily reports on meals, naps, and activities. It also allows two-way communication with staff and easy access to important notices.