Frequently Asked Questions
What are the nursery’s opening hours?
The nursery operates Monday to Friday from 7:30 AM to 6:00 PM, offering both full-time and part-time childcare options.
What age groups do you cater to?
We provide care for children from 3 months to 5 years old, with rooms and activities tailored to each developmental stage.
How do you support new children settling in?
We offer a settling-in process that includes home visits and settling-in sessions. These allow your child to become familiar with our staff and other children, ensuring a smooth transition into nursery life.
What security measures are in place?
The nursery and its gardens are fully enclosed with strict security measures in place, ensuring a safe environment for all children.
What is the staff-to-child ratio?
We follow the recommended staff-to-child ratios: 1:3 for children under two, 1:4 for children aged 2-3 years, and 1:8 for children aged 3 and older.
Do you offer meals, and are dietary needs accommodated?
Yes, we provide nutritious meals and snacks provided by Zebedees. We can accommodate any dietary restrictions or allergies your child may have.
What are your outdoor facilities like?
Our nursery in Stone Cross boasts a large enclosed garden where children can explore and enjoy a variety of outdoor activities, helping with their physical development and interaction with nature.
Is funding available for childcare?
We accept government-funded hours for eligible children over 9 months, including 15 and 30-hour funded placements. To see if you are eligible click here
How can I book a visit to see the nursery?
To arrange a visit, you can call us at 01323 487081 or fill out this form.
What is the role of the key person?
Each child is assigned a key person who will be responsible for their well-being, tracking their progress, and acting as the main point of contact for parents.
How do parents stay updated about their child's day?
We use the 'Nursery in a Box' app to keep parents informed with real-time updates, photos, and daily reports on meals, naps and activities. It also allows two-way communication with staff and easy access to important notices.